Troubleshooting

Quick fixes and deeper insights when things don’t go as expected.

Rythme is built to offer a seamless Web3 music experience — but occasionally, users may encounter glitches, wallet issues, or performance hiccups. This guide covers the most common troubleshooting steps across the music platform and crypto tools.

General Login or Access Issues

Problem
Likely Cause
Fix

Can’t log in with email

Incorrect credentials or account not verified

Use “Forgot Password” or check verification email

Social login doesn’t work

Browser blocking popups or unsupported device

Try a different browser or clear cookies/cache

Wallet connect fails

Wallet extension not detected

Ensure your browser supports MetaMask or use WalletConnect QR

Loading stuck on dashboard

Network lag or local cache issue

Refresh, clear cache, or switch network (Wi-Fi ↔ mobile data)

Wallet Issues (Web3 Features)

These issues apply to staking, token launches, NFT purchases, and swaps.

Common Wallet Errors

❌ “Wallet not connected” even after approval → Make sure the wallet network (Ethereum, BNB, etc.) matches the DApp. → Try reconnecting or refreshing the browser tab.

❌ “User rejected transaction” → This simply means you declined the wallet signature. Re-initiate the transaction and approve it.

❌ “Gas fee too low” or stuck transaction → Adjust gas settings manually in your wallet, or wait for congestion to reduce.

Music Streaming Problems

Symptom
Fix

Song doesn’t play or skips

Try another browser, or disable browser extensions blocking audio

Playlist doesn't save

Ensure you're logged in and have a stable connection

Tracks show wrong metadata

Clear browser cache and refresh the library

Audio delays or lags

Use a wired connection or lower quality temporarily (if available)

Staking / Launchpad Errors

Can’t Stake?

  • You must connect a compatible wallet (MetaMask, WalletConnect, Coinbase Wallet).

  • If using locked staking: check if you're committing to a valid time period (30/60/90 days).

  • Tokens must be approved once before staking — make sure you’ve confirmed both transactions.

Can’t Buy in Launchpad?

  • The project might not be live yet.

  • Check if your wallet is funded with the correct token (ETH, USDC, etc.).

  • Refresh your connection or change wallet provider (WalletConnect → MetaMask).

Mobile-Specific Fixes

  • Use WalletConnect for most DApps (MetaMask mobile browser is also supported).

  • iOS users: make sure in-app browser permissions are enabled.

  • Android users: allow popups for wallet signature screens.

Support Resources

Still stuck? Here’s where to go:

  • Email: support@rythme.io

  • Join our official Discord or Telegram for community help

  • Check the status page for real-time updates

✅ Pro Tip: Bookmark this page and keep your wallet seed phrase safe! Most issues are solved by reconnecting your wallet and clearing the browser cache.

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